Please read these conditions carefully before using the website.

Section 1

This section deals with conditions relating to the sale of skills workshops by the Gloucestershire Guild of Craftsmen.

1. Confirmation

Workshop bookings made via our website, email, telephone, in person or post are deemed to constitute acceptance of these terms and conditions by all parties including workshop attendees. When you book a skills workshop from, we will send you an e-mail confirming receipt of your booking and payment. All bookings and purchases will be considered provisional until funds have cleared.

2. Payment of Skills Workshops

Bookings are made by paying the full amount due by credit/debit card through our secure payment provider .

3. Prices, Dates and Times

These are correct at time of going to press but may be subject to change without notice.

5. Cancellations and refund policy

If students cancel a place within 7 days of booking, they will receive a full refund. After this period, they may be eligible to a refund less 10% of the course fee at the discretion of Gloucestershire Guild of Craftsmen provided the cancelled workshop place can be filled before the start date. If a workshop has to be cancelled by the Gloucestershire Guild of Craftsmen for whatever reason, students will be offered an alternative date or a full refund.

Please note that Gloucestershire Guild of Craftsmen cannot be held responsible for any costs incurred by the student for travel, accommodation or any other related service. No additional compensation will be paid.

6. Student Conduct

The Gloucestershire Guild of Craftsmen reserves the right to refuse to accept individuals who have not conducted themselves with a reasonable standard of awareness and respect to the tutor and fellow students.

11. Images

The Gloucestershire Guild of Craftsmen may document any workshop’s by taking photos or videos. We will ask students’ permission before doing so. All the images taken by the Gloucestershire Guild of Craftsmen during courses may be used for marketing purposes.

Section 2

This section deals with conditions relating to the sale of books and craft items  from the web site.

12. Delivery of orders

Orders will be sent by Royal Mail within 7 days of receipt of the order. The customer will receive an email notification when their order has been shipped.

13. Cancellations, refunds, and returns policy

We want you to be happy with your purchase.  Under the Distance Selling Regulations, if you buy on line or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. Unwanted items may be returned in their original packaging, in perfect saleable condition, for a full refund. We regret that return postage costs cannot be refunded unless goods are being returned due to an error on our part.  Goods must be returned within 7 days of receipt of the order. Unfortunately we are unable to accept returned earrings unless faulty.

14. Missing, incomplete or damaged orders

If your order hasn’t arrived, or arrives incomplete, first of all please view your order online. Sign into If your order has been despatched but hasn’t arrived within the expected time period, please email our Customer Services team or call us on 01242 245215 between 9am and 5pm, Tuesday – Saturday.

If your order arrives and the goods are damaged, follow our Returns procedure

15. Returns procedure

Returns can be made through either of these options:

Returns via Royal Mail

  • Please email to inform us that you wish to return the product and your reasons why.
  • Please repackage securely and post it to our returns address : The Guild at 51, Clarence Street, Cheltenham Glos. GL50 3JT. UK
  • Please obtain a certificate of postage from the Post Office
  • Once we have received your returned product, we will re-credit your account

If you have any other queries, please call us on 01242 245215. Tuesday-Saturday 9am-5pm

For International returns, please contact us on 00441242 245215

Website Terms

By accessing this website, you are agreeing to be bound by these website Terms of Service and all applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download the materials (information or software) on Gloucestershire Guild of Craftsmen’s website for personal, non-commercial viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
  • Attempt to decompile or reverse engineer any software contained on Gloucestershire Guild of Craftsmen’s website
  • Remove any copyright or other proprietary notations from the materials
  • Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Gloucestershire Guild of Craftsmen at any time. Upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


The materials on Gloucestershire Guild of CraftsmenE’s website are provided “as is.” Gloucestershire Guild of Craftsmen makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Gloucestershire Guild of Craftsmen does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall Gloucestershire Guild of Craftsmen or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Gloucestershire Guild of Craftsmen’s Internet site, even if Gloucestershire Guild of Craftsmen or a Gloucestershire Guild of Craftsmen authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Gloucestershire Guild of Craftsmen’s website could include technical, typographical, or photographic errors. Gloucestershire Guild of Craftsmen does not warrant that any of the materials on its website are accurate, complete, or current. Gloucestershire Guild of Craftsmen may make changes to the materials contained on its web site at any time without notice. Gloucestershire Guild of Craftsmen does not, however, make any commitment to update the materials.


Gloucestershire Guild of Craftsmen has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Gloucestershire Guild of Craftsmen of the site. Use of any such linked web site is at the user’s own risk.

Site Terms of Use Modifications

Gloucestershire Guild of Craftsmen may revise these terms of use for its website at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Gloucestershire Guild of Craftsmen’s website shall be governed by the laws and under exclusive jurisdiction of Her Majesty’s Courts of Justice of England.