Terms & Conditions

Please read these conditions carefully before using the guildcrafts.org.uk website.

Section 1

This section deals with conditions relating to the sale of skills workshops by the Gloucestershire Guild of Craftsmen.

1. Confirmation

Workshop bookings made via our website, email, telephone, in person or post are deemed to constitute acceptance of these terms and conditions by all parties including workshop attendees. When you book a skills workshop from guildcrafts.org.uk, we will send you an e-mail confirming receipt of your booking and payment. All bookings and purchases will be considered provisional until funds have cleared.

2. Payment of Skills Workshops

Bookings are made by paying the full amount due by credit/debit card through our secure payment provider .

3. Prices, Dates and Times

These are correct at time of going to press but may be subject to change without notice.

5. Cancellations and refund policy

If students cancel a place within 7 days of booking, they will receive a full refund. After this period, they may be eligible to a refund less 10% of the course fee at the discretion of Gloucestershire Guild of Craftsmen provided the cancelled workshop place can be filled before the start date. If a workshop has to be cancelled by the Gloucestershire Guild of Craftsmen for whatever reason, students will be offered an alternative date or a full refund.

Please note that Gloucestershire Guild of Craftsmen cannot be held responsible for any costs incurred by the student for travel, accommodation or any other related service. No additional compensation will be paid.

6. Student Conduct

The Gloucestershire Guild of Craftsmen reserves the right to refuse to accept individuals who have not conducted themselves with a reasonable standard of awareness and respect to the tutor and fellow students.

11. Images

The Gloucestershire Guild of Craftsmen may document any workshop’s by taking photos or videos. We will ask students’ permission before doing so. All the images taken by the Gloucestershire Guild of Craftsmen during courses may be used for marketing purposes.

Section 2

This section deals with conditions relating to the sale of books and craft items  from the guildcrafts.org.uk web site.

12. Delivery of orders

Orders will be sent by Royal Mail within 7 days of receipt of the order. The customer will receive an email notification when their order has been shipped.

13. Cancellations, refunds, and returns policy

We want you to be happy with your purchase.  Under the Distance Selling Regulations, if you buy on line or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. Unwanted items may be returned in their original packaging, in perfect saleable condition, for a full refund. We regret that return postage costs cannot be refunded unless goods are being returned due to an error on our part.  Goods must be returned within 7 days of receipt of the order. Unfortunately we are unable to accept returned earrings unless faulty.

14. Missing, incomplete or damaged orders

If your order hasn’t arrived, or arrives incomplete, first of all please view your order online. Sign into GuildCrafts.org.uk. If your order has been despatched but hasn’t arrived within the expected time period, please email our Customer Services team info@guildcrafts.org.uk or call us on 01242 245215 between 9am and 5pm, Tuesday – Saturday.

If your order arrives and the goods are damaged, follow our Returns procedure

15. Returns procedure

Returns can be made through either of these options:

Returns via Royal Mail

  • Please email shop@guildcrafts.org.uk to inform us that you wish to return the product and your reasons why.
  • Please repackage securely and post it to our returns address : The Guild at 51, Clarence Street, Cheltenham Glos. GL50 3JT. UK
  • Please obtain a certificate of postage from the Post Office
  • Once we have received your returned product, we will re-credit your account

If you have any other queries, please call us on 01242 245215. Tuesday-Saturday 9am-5pm

For International returns, please contact us on 00441242 245215